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NAPPI e-training


Best Selling Bundles

Best Value

Verbal De-Escalation

Modules 1-10 | $75

NAPPI’s full course includes ten modules which, taken together, will give a comprehensive training in the ongoing process of preventing escalation. Rooted in the principles of Trauma-Informed Care, the Recovery Model, and Positive Behavioral Supports, a NAPPI training will empower its trainees to go into their workplaces feeling both well-informed and well-prepared.

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Verbal De-Escalation: Defusing Bundle

Modules 1,2,4,5,6,8 | $60

You can purchase all of the Verbal De-Escalation modules together, or individually. The cost for all six is $60. The cost per module is $16.

This bundle will give you access to NAPPI’s modules designed to assess behavior, and then to defuse a person with escalating behaviors.

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Complete Bundle

Modules 1-12 | $90

The Complete Bundle is 12 modules of Verbal De-escalation Skills (1 -10), plus our Personal Safety in the Community course(11,12).

*The physical, restraint portion of our curriculum is only taught live, either in a public seminar or an on-site training. If interested please refer to our website or call, 1-800-358-6277.

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Bundles for Parents and Communities

NAPPI for Parents - Intro

Modules 1,2,9,10 | $45

“We were struggling with our 16-year-old’s disruptive behavior, but the NAPPI Red Scale taught us that he was asking us to pay attention. It changed our relationship forever.” Virginia W.

Learn how stress - yours and your child’s - affects your relationship. Use NAPPI’s Red Scale to learn to assess behavior and intervene early with the appropriate response, in order to prevent conflict.

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NAPPI for Parents- De-escalation Tools

Modules 4,5,6,8 | $45

*This course was developed for the healthcare industry but is proven effective for parents.

“I used planned persistence on my three-year-old, and it worked like a charm.” - John D.

Are you feeling frustrated in your role as a parent? Does your child ignore you, talk back, demonstrate defiant behavior, even become aggressive? Learn how to anticipate potential conflicts, set limits, communicate clearly to avoid engaging in power struggles.

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The Personal Safety in the Community Course

Modules 11-12 | $40

Approved by the National Association of Social Workers, (Approval #886743327-6420) for 4 Continuing Education Contact Hours

Has an individual ever threatened you while in the community? Would you like to know what you could have done differently? This module provides a framework to keep you safer in the community and more effective when you find yourself in difficult or even dangerous community or home visits. You will learn how to anticipate problems and predict violence.

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Bundles for Everyone/Everday Use

How to Balance Stress in Your Life

Modules 2,9 | $30

Are you looking for ways to handle stress? Do you know how your stress level affects others? This course will teach two behavior scales: one identifies the richness in your life allowing you to cope with stress. The second explains the different categories of escalating behaviors and how to effectively deal with them.

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How to Communicate With a Resistant Person

Modules 4-6 | $42

Do you come into contact with individuals who talk back, ignore, are defiant and even physical? Learn skills and strategies that are effective for establishing an environment of cooperation and building positive connections. Learn how to anticipate potential conflicts, set limits, and communicate clearly and concisely.

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How to Stay Safe by Assessing Behavior

Modules 1-3 | $42

Do you come into contact with individuals who talk back, ignore, are defiant and even physical? Learn skills and strategies that are effective for establishing an environment of cooperation and building positive connections. Learn how to anticipate potential conflicts, set limits, and communicate clearly and concisely.

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Customize

Customize Your Own Lesson

None of the bundles the right lesson plan for you? See below to add individual modules to your cart.

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Modules

All Modules $16/each

1. S.M.A.R.T. Principles

Learn the five fundamental skills necessary to support a culture of safety. Once these easily-understandable principles become second nature, they can be applied to any situation. Asking how current behaviors can influence future events allows trainees to eliminate challenging behaviors before they happen.

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2. The Lalemand RED Behavioral Scale

Learn this assessment tool to use with people whose baseline behaviors have escalated into a state of escalated stress. Using this tool, trainees will be able to identify behaviors, then understand what risks those behaviors present, and then determine the appropriate Minimum Impact response to take in that specific situation.

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3. Post Incident Review

Learn how to document incidents in an objective, concise and consistent manner. The common language of the behavior scale ensures that documentation is consistent over different departments and easily-understood by everyone. There are three components of a well-documented incident, including behavior level, specific behavior, and the staff response to that behavior. The opportunity to learn and prevent future incidents exists in simply learning to complete a successful review.

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4. Making a Clear Request

Learn skills that trainees must develop before communicating with individuals exhibiting escalating behaviors. In this module, students will learn the importance of precise language and effective requests in an attempt to avoid misunderstandings and the resulting resistance. Maintaining the appropriate tone while keeping a request positive will enable trainees to avoid resistance and ambiguity in an escalation situation.

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5. Keeping a Conversation on Track

Develop crucial skills before addressing avoidant behaviors such as changing the subject, attempted distraction, or playing word games. The typical response to these behaviors is to either walk away or argue, neither of which is effective in accomplishing the original goal. NAPPI training teaches a third alternative that we call professional persistence. Trainees will learn the three techniques that it involves: planned persistence, tactful interruption, and creating an expectation of cooperation.

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6. Offering Choices

Learn to offer positive choices in order to replace unwanted behaviors. Providing choices has been proven to give a sense of control over a situation that often results in positive outcomes. The specific formula for offering choices, known as Choice A/B, requires persistence without being controlling and positivity of words and body language, both in order to make the choices more appealing.

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7. Lalemand Behavioral Scale Response Options

Provides students with the best responses when an individual escalates. A measured response, according to the level of aggression displayed, is of absolute necessity. Students will also learn the importance of using the Minimum Impact Response, while allowing the NAPPI foundational principles to guide that response to keep everyone safe. Learning to look, listen, and test for cooperation at every level of the behavior scale will enable students to use these responses in a safe and effective manner.

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8. Defusing Techniques

Learn how to effectively stop or prevent escalating behaviors. This can happen very quickly, and it is important to intervene as quickly as possible, while maintaining a calm and respectful demeanor. Preventing a potential crisis can come down to something as seemingly small as eye contact. The mode of approach and positioning is important in the safe implementation of NAPPI techniques including Presence, Fake Misunderstandings, Confusion, Positive Reinterpretation, Calm and Soothing, and Soft Shock in the restoration of an atmosphere of calm and safety.

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9. The Lalemand GREEN Scale

Identify areas of richness that can improve quality of life, thereby decreasing resistance and violent behaviors. Focusing on these elements diminishes the instances of escalation up the Red Scale. NAPPI’s advice to Live in the Green reflects the power of the triad that includes A Caring Community, Productivity, and High Quality Relaxation. The more these aspects of life are kept in balance, the less stress and anxiety will enter into the workplace.

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10. Generating Cooperation

Learn an approach designed to avoid resistance and encourage cooperation. Used with people on the lower end of the Red Scale, the objective is to avoid hearing no by assessing when a person is ready, willing, and able to cooperate. The verbal and non-verbal techniques for generating cooperation include a pleasant approach, positive requests, offering choices, using cues, assessing for resistance, and accepting positive responses and moving forward.

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11 + 12 Personal Safety in the Community

CEU Certified

Has an individual ever threatened you while in the community? Would you like to know what you could have done differently? This module provides a framework to keep you safer in the community and more effective when you find yourself in difficult or even dangerous community or home visits. You will learn how to anticipate problems and predict violence.

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13 - 16 Self Protection

NAPPI offers online self-protection training ONLY to those who have completed in-person training first. Safety is our ultimate prioirty.

Visit our Corporate website for more info

17. Introduction to De-escalation Training for Healthcare Workers

This 15-minute course features video examples of healthcare staff interacting with people under stress. There are four different scenarios where the learner will view an incorrect interaction that results in elevated and potentially dangerous stress levels. Then, each incorrect interaction is followed by a correct intervention, using basic NAPPI skills, where the results are positive for all involved.

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